We’re excited to announce significant updates to the Harver Communication Center, designed to enhance your experience and streamline candidate communication. In addition to a powerful new email editor, the Communication Center now also supports SMS Messaging—giving you more ways to reach candidates quickly, effectively, and on their preferred devices.
With these improvements you’ll be able to manage communications more effectively across both email and SMS, ensuring a smoother hiring process.
Key Benefits of the Upgraded Communication Center
The enhanced Communication Center brings together powerful tools for managing both email and SMS messaging—giving you more control, flexibility, and efficiency in how you engage candidates. These updates are designed to simplify automated communication workflows while improving the candidate experience at every touchpoint.
- Improved User Experience: Transitioning from account-level to vacancy-level management allows for tailored communication strategies that cater to specific roles, enhancing candidate engagement.
- Future-Proofing: The introduction of a new email-sending service ensures robust, reliable, and auditable communications, preparing your organization for future needs.
- Customization: Admins can now create and manage multiple Communication Sets, allowing for personalized messaging that resonates with different candidate audiences—across both email and SMS.
- Efficiency: With streamlined toggles and settings, managing email templates and communication strategies has never been easier, saving you time and reducing complexity.
What’s Included in Communication Sets
A Communication Set is a collection of email and SMS templates tailored for specific candidate audiences throughout the application process. Admins can create new sets, assign them to vacancies, and select a default set for legacy vacancies, ensuring consistent messaging across channels.
Enhanced Email Template Editor. New rich text formatting editor makes it easier to create visually appealing emails. You can select placeholders from a dropdown menu, ensuring accuracy and reducing errors in communication.
Image Embedding. We’ve improved your ability to embed images directly into email templates, with increased file size limits and formatting options to enhance visual communication.
Robust Tracking and Auditing. All emails sent through the new service will be stored for three months for auditing purposes, ensuring compliance and accountability.
Multilingual Communication. Each Communication Set can have a main language, with the option to add additional languages, allowing for effective communication with diverse candidate pools.
SMS Messaging. Easily manage SMS with built-in templates for delivering plain-text registration links, one-time login codes (magic links), and up to two automated reminders per candidate—keeping the process moving and reducing drop-offs.
Getting Started with Communication Center
If you’re already a Harver customer and want to get started using the Communications Center or enable SMS communications, please reach out to your Harver Account Executive or Customer Service Manager for more information.
As we continue to refine the Communication Center, we’re committed to providing you with the tools you need to enhance your hiring process.
