10 Recruiting Tips for Hard-to-Fill Positions

Recruiting for Hard-to-Fill Positions

Guest post by Jonathan Hill Even before the COVID-19 pandemic turned the global economy upside down, experts pointed to concerning skills gaps as potential speed bumps for future hiring. From AI and technology to home health and medical specialists to a historic shortage of truck drivers, hard-to-fill positions run the gamut of industries:  Financial advising […]

9 Recruiting Tactics to Sharpen Up

Recruiting Tactics

Guest post by Maria Semenova “The country’s wealth is not necessarily built on its own natural resources; it is achievable even in their absence. An essential resource is human. The state only needs to create a basis for the flourishing of human talent.” Margaret Thatcher Same as the country’s wealth, business success depends mostly on the […]

5 Advantages of Using Job Simulations For Hiring Contact Center Agents

Job Simulations For Hiring Contact Center Agents

Guest post by John Allen Finding the right person for a contact center role can be a lengthy process, and there’s no guarantee that someone who looks great on paper will actually suit the role in practice. Job simulations are a great way of providing data on their capability, as you can see how they […]

How to Hire Contact Tracers in 7 Steps

How to Hire Contact Tracers

Hiring COVID-19 contact tracers is a challenging task. You have to hire a lot of people in a short period of time, and for a job that has never existed on this scale before. Contact tracers are critical to safely reopening the economy, so you are under pressure to recruit and onboard enough people, fast. […]

7 Essential Competencies Remote Employees Must Have

Competencies of Remote Employees

The COVID-19 pandemic has been a huge remote work experiment worldwide. And while remote work has been growing by about 10% annually, the current situation will likely speed up the growth. A recent survey done by Gartner found that post-pandemic, 31% more employees are likely to work remotely at least some of the time than […]

7 Skills You Need to Become a Contact Tracer

Contact Tracer Skills

More than 30 million people in the US and many more all around the globe have lost their jobs in the recession amid the COVID-19 pandemic or have been furloughed. Especially if you’ve been working in hospitality, leisure or tourism, you might be asking yourself now: Should I wait for my furlough to end or […]

Useful COVID-19 HR Resources to Refer to in Times of Uncertainty

COVID 19 HR Resources

In the midst of the current COVID-19 crisis, many companies have entered uncharted territory. Countries around the world are taking unprecedented safety measures that affect the daily lives of their citizens, but also impact the functioning of businesses and the economy as a whole. Organizations have to ensure the safety of their employees and the […]

A Guide To A Successful Transition To Working From Home For Contact Centers

Transition To WFH For Contact Centers

Published on March 25, 2020 based on information available at that time. Amid the ongoing COVID-19 pandemic, many contact centers have been transitioning to work from home setup to protect their employees from potential exposure and to ensure business continuity in a safe way.  However, for a lot of contact center businesses, this is a […]

7 Best Practices On Managing Remote Employees

Managing Remote Employees

Managing a team that is physically in the same building as you is challenging enough. But what if part of the team is working remotely? Or what if the whole team works from home? The current situation of the coronavirus (COVID-19) outbreak is forcing many companies to take unprecedented measures to keep their workforce safe. […]