How to Staff Quick-Service Restaurant Locations in Tough Markets

Recruitment Automation in QSR_ Staff Restaurant Locations in Tough-to-Fill Markets

According to QSR Magazine, at the beginning of 2020, only 13% of limited-service restaurants were fully staffed in hourly, non-management positions, and 40% of restaurants were saying they’re severely understaffed. While this problem isn’t new, staffing restaurant locations seems to be more difficult in the post-pandemic world, where unemployed Americans make as much staying at […]

9 Ways to Decrease Restaurant Employee Turnover Rates

Decreasing Employee Attrition in QSR

In the restaurant business, employee turnover is all too familiar. In fact, it runs as high as 130% to 150%, and even successful quick-service restaurants (QSR) lose close to 100% of their workers each year—which is costly and less than ideal for both the employees and their employers. On top of ever-present hiring and attrition […]

Volume Hiring in QSR: The Complete Guide [2021]

Employment in the quick-service restaurant (QSR) industry has been on the rise in recent years, with more than 4.8 million employees in the U.S. alone. Today, QSRs are facing historically low unemployment rates and rising wages as demand for labor increases—challenges that likely aren’t going away anytime soon. In fact, according to the National Restaurant […]

A Data-Driven Approach to Diversity and Inclusion

Data in Diversity and Inclusion

Diversity, equity, and inclusion (DEI) is a hot topic in the workplace today, with an increasing number of employers actively working to incite meaningful change. However, although DEI is a top priority for many organizations, improvement initiatives are often not backed with enough objective tools to drive progress, identify problems and strategize solutions.  Improving DEI […]

How to Upskill Your Contact Center Workforce

Animated contact center employees standing around a training desk.

Upskilling is a hot topic in recruiting, because it can provide a notable competitive advantage for business process outsourcing (BPO) and customer experience providers that rely on many entry level employees to deliver top notch service.  Delivering a positive experience to today’s always-on, tech-savvy consumer means your organization will need to continuously improve support quality […]

A Guide to Hiring Grocery Store Employees in 2021

Grocery Store Hiring Image

Grocery stores have been doubling down on their hiring efforts as a result of the COVID-19 pandemic. Because they are essential businesses, staying open during even the strictest of lockdowns, working conditions at supermarkets and other food retailers have been a hot topic. While both grocery stores and convenience stores have plentiful employment opportunities in […]

10 Tips for Attracting and Hiring Convenience Store Employees

Hiring convenience store employees isn’t easy. The working hours often involve shifts in the evening, plus nights and weekends, competition is fierce and the pay isn’t always great for hourly workers. In addition, candidates might have safety concerns about increased risk of exposure to COVID-19. With these factors in mind, it’s easy to see why […]

9 Recruitment Roles You Need on Your Team

Recruitment Roles

Recruiters play a vital role in the business world. They’re tasked with recruiting employees—the heartbeat of every organization—and filling the positions that help a company grow and thrive.  According to the head of talent at Instacart, Matthews Caldwell, “a good recruiting process focuses and aligns recruiters to deliver the best to the organization. Ultimately, recruiting […]

Strength-Based Recruitment Explained

Strength-Based Recruitment

When you’re hiring people, you look for a person who has the skills and competencies to do the job as expected—but is that enough? Today, many employers would say no, as an increasing number aim to look beyond core competencies when interviewing and hiring job candidates. When employees are positioned to use their strengths at […]