Zappos.com is an online shoe and clothing retailer based in Las Vegas, Nevada. Core of Zappos is its open culture and excellent customer service. The main focus here is to ‘WOW’ the customer. In other words, going the extra mile beyond the extra mile to make customers happy. This type of organizational culture requires a special type of employee. Zappos.com uses TalentPitch to select people with these special WOW-inspiring capabilities.
- United States
- Customer Service, Retail