Hiring live chat agents at scale: A playbook

Dive into the rise of live chat, the skills and characteristics of top-performing agents, and how to best assess them to reduce attrition and guarantee top-notch customer service. 

After reading this playbook, you’ll be fully prepared to hire live chat agents and grow your business amidst the changing market landscape. Among other topics, the e-book covers:

Privacy Policy Applies. You may unsubscribe at any time.

Learning more about making better talent decisions faster?

Get the answers you need to optimize
your TA and TM processes and results.

Outmatch is now part of Harver

Ready to serve you with our full suite of talent solutions and a fresh look!