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The 2021 Guide to Contact Center Volume Hiring

Dive into the specifics of contact center volume hiring in 2021 and discover the steps you can take to build an efficient end-to-end digital hiring process.
The 2021 Guide to Contact Center Volume Hiring

Blog articles

How to Choose the Right Hiring Criteria for Entry-Level Roles: Process Overview

Assessments

Sep 13, 2021

13 Tactics to Reduce Employee Turnover in Warehouse Recruitment

Talent Management

Sep 09, 2021

6 Recruitment Data Sources to Track for a Fully Digital Hiring Process

Data-Driven Recruitment

Sep 07, 2021

Why Volume Hiring Technology Is a Category of Its Own

High Volume Recruitment

Sep 01, 2021

10 Do’s and Don’ts of Personality Questionnaires in Volume Recruitment

High Volume Recruitment

Aug 30, 2021

What to Look for in a Volume Hiring Platform

High Volume Recruitment

Aug 24, 2021

8 Ways to Attract Hourly Workers During a Talent Shortage

Recruitment Strategy

Aug 19, 2021

High Volume Hiring Experience: The Candidate vs. The Recruiter Perspective

Candidate Experience

Aug 16, 2021

Professional Volume Hiring vs. Hourly Volume Hiring: Key Differences

Professional Volume Hiring

Aug 11, 2021

Webinars

43 minutes

Restaurants

Navigating the restaurant hiring crisis

How leading players prepared for labor shortage in the post-covid world.

Thursday, March 4 at 1pm ET / 10am PT

Retail

Efficiency in Multi-Location Hiring: From ‘apply’ to ‘hired’ in 24 Hours

a round-table discussion on how to streamline decentralised hiring.

Thursday, February 25 at 1pm ET / 10am PT

Contact Centers

Efficiency in Contact Center Hiring: From Street to Seat in 72 Hours

a crash-course to hiring more agents with less effort and in a fraction of the time.

40 minutes

Retail

Retail hiring in 2021: go digital or go home

How leading retailers tackle decentralized hiring challenges in the year to come.

50 minutes

Contact Centers

Contact Center Hiring in 2021

How the world’s largest players prepared their hiring strategy for the new year.

This webinar has ended

Retail

Breaking the cycle of employee turnover in retail

Information sessions

Live Chat Support Simulation

Thursday, March 11 at 1PM ET / 10AM PT

White papers

The 2021 Guide to Contact Center Volume Hiring

The 2021 Guide to Contact Center Volume Hiring

Dive into the specifics of contact center volume hiring in 2021 and discover the steps you can take to build an efficient end-to-end digital hiring process.
Contact Centers
Restaurant volume hiring white paper

Restaurant volume hiring in 2021

Learn how you can overcome the challenges of restaurant volume hiring in a tight labor market by digitally transforming your recruitment process.
Restaurants

Retail volume hiring in 2021

Discover how to overcome the challenges of retail volume hiring in the post-pandemic reality by digitally transforming your recruitment process.
Retail

How to digitally transform your contact center recruitment process

Discover the four components of contact center digital transformation and reinvent your recruitment.
Contact Centers

The state of diversity recruiting in 2020

Dive into the relevant emerging trends in diversity recruiting throughout every stage of the hiring funnel.
D&I

How to win the retail recruitment game

Explore the retail trends and developments that affect your hiring process.
Retail

Opinion articles

Why Digital Transformation in Recruitment Fails: “Doing” Is Not “Being” Digital

Although Covid accelerated the process, the transformation risks stopping halfway through.

5 Things I’ve Learned from Creating SJTs for the World’s Biggest Brands

Sometimes, the vision on what’s important for a role differs between HQ and the employees doing the work.

Video success stories

How HEMA transformed their candidate selection process.

Retail

Albert Heijn empowered store managers to hire 40% faster

Retail

Client case studies

Sitel reduced employee attrition by 45% through digitizing recruitment

BPO

How NexRep improved recruiter efficiency by 585% through digital transformation

BPO

How Arvato reduced employee turnover by 63%

BPO

How KPMG NL transformed its recruitment process and increased the number of female hires by 44%

Professional services

Albert Heijn empowered store managers to hire 40% faster

Retail

Hiring live chat agents at scale: A playbook

The complete guide to 21st century candidate selection

The benefits of recruitment technology & AI

15 ways to reduce time to hire

Product videos

The next-gen chat assessment

McDonald’s candidate experience

Harver’s assessment platform

Press releases

Outmatch and Harver Join Forces to Create the World’s Leading High-Volume Hiring Solution

May 11, 2021