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January 26 at 10 am PT/1 pm EST

Contact Center Volume Hiring in 2021:

How the world’s largest players prepared their hiring strategy for the new year

Blog articles

Do’s and Don’ts of Using a Multitasking Test for Hiring

Recruitment Inspiration

Jan 19, 2021

How to Close the Talent Gap at Your Organization

Recruitment Inspiration

Jan 15, 2021

17 Tools Every Contact Center Needs to Thrive in 2021

Contact Centers

Jan 12, 2021

Phone vs. Live Chat Support: The 7 Skills Chat Agents Need and How to Assess Them

Contact Centers

Dec 22, 2020

23 Virtual HR Conferences to Attend in 2021

Recruitment Inspiration

Dec 17, 2020

How to Attract, Hire and Retain a Distributed Workforce

Recruitment Inspiration

Dec 11, 2020

11 of the Best Recruitment Books for 2021

Recruitment Inspiration

Dec 08, 2020

A Guide to Hiring Grocery Store Employees in 2021

Recruitment Inspiration

Nov 30, 2020

How to Use a Contact Center Simulation Test to Deliver the Best Candidate Experience

Contact Centers

Nov 18, 2020

Leading a Multi-Generational Workforce: 9 Strategies for Success

Recruitment Inspiration

Nov 10, 2020

10 Recruiting Tips for Hard-to-Fill Positions

Recruitment Inspiration

Nov 03, 2020

10 Tips for Attracting and Hiring Convenience Store Employees

Recruitment Inspiration

Oct 28, 2020


January 26 at 10 am PT/1 pm EST

Contact Center Hiring in 2021

How the world’s largest players prepared their hiring strategy for the new year.

February 4 at 9am PT / 12pm EST / 6pm GMT

Retail hiring in 2021: go digital or go home

How to survive and thrive after a year of crisis.

38 minutes

Next-Gen Hiring: How to select the best live chat agents

Get a look into how the world’s most successful contact centers assess live chat agents.

40 minutes

Recruitment Reinvented: How Sitel Group Reduced Attrition by 45%

with Sitel America’s CEO and Sr. Director of HR.

57 minutes

Using data to navigate the permanently changed recruitment landscape

Learn how hiring insights can help organizations take control over their hiring process.

31 minutes

Automate language assessments for offshore customer service agents

The importance and key facets assessing language for non-native speakers.

White papers

How to digitally transform your contact center recruitment process

Discover the four components of contact center digital transformation and reinvent your recruitment.
Contact Centers

The state of diversity recruiting in 2020

Dive into the relevant emerging trends in diversity recruiting throughout every stage of the hiring funnel.

How to win the retail recruitment game

Explore the retail trends and developments that affect your hiring process.

The complete guide to 21st century candidate selection

The benefits of recruitment technology & AI

15 ways to reduce time to hire

Video success stories

How HEMA transformed their candidate selection process.


Albert Heijn empowered store managers to hire 40% faster


Client case studies

How Arvato reduced employee turnover by 63%


How KPMG NL transformed its recruitment process and increased the number of female hires by 44%

Professional services

Albert Heijn empowered store managers to hire 40% faster


Product videos

The next-gen chat assessment

McDonald’s candidate experience

Harver’s assessment platform

The Hireside Chat

How your employer brand can help you survive in times of crisis

Press releases

Harver raises $15M in Series B financing

Harver, a leading pre-employment assessment software company, announced today that it has raised $15M in Series B funding, led by Insight Partners. The investment will further accelerate Harver’s vision to reinvent the volume recruitment process through digital automation.

July 31, 2019