Resource Library

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Thursday, March 4 at 1pm ET / 10am PT

Multi-location hiring webinar series

Efficiency in Multi-Location Hiring:
From ‘apply’ to ‘hired’ in 24 hours

a round-table discussion on how to streamline decentralised hiring.

Blog articles

Volume Hiring for Logistics Companies: The Complete Guide


Apr 16, 2021

9 Ways to Decrease Restaurant Employee Turnover Rates

High Volume Recruitment

Apr 13, 2021

Centralizing Recruitment in Retail: 7 Best Practices for Volume Hiring


Apr 08, 2021

What a Fully Digital Recruitment and Selection Process Looks Like

Recruitment Automation

Apr 06, 2021

QSR Volume Hiring Software: 14 Tools to Automate Your Recruitment Funnel

Quick-Service Restaurants

Mar 30, 2021

Contact Center Volume Hiring Strategy: The Complete Guide [2021]

Contact Centers

Mar 25, 2021

Why Rerouting Candidates is Key to Talent Pool Optimization in Retail


Mar 23, 2021

What Multi-Location Businesses Need for an Efficient Recruitment Process


Mar 18, 2021

Contact Center Recruitment: A Digital Transformation Framework

Digital Transformation

Mar 16, 2021

The Key to Quality Hires in Contact Centers? Chat Assessment Tests

Contact Centers

Mar 11, 2021

Volume Hiring in QSR: The Complete Guide [2021]

High Volume Recruitment

Mar 09, 2021

Choosing Contact Center Software for Automating Volume Hiring

Contact Centers

Mar 04, 2021


Thursday, March 4 at 1pm ET / 10am PT


Efficiency in Multi-Location Hiring: From ‘apply’ to ‘hired’ in 24 Hours

a round-table discussion on how to streamline decentralised hiring.

Thursday, February 25 at 1pm ET / 10am PT

Contact Centers

Efficiency in Contact Center Hiring: From Street to Seat in 72 Hours

a crash-course to hiring more agents with less effort and in a fraction of the time.

40 minutes


Retail hiring in 2021: go digital or go home

How leading retailers tackle decentralized hiring challenges in the year to come.

50 minutes

Contact Centers

Contact Center Hiring in 2021

How the world’s largest players prepared their hiring strategy for the new year.

38 minutes

Contact Centers

Next-Gen Hiring: How to select the best live chat agents

Get a look into how the world’s most successful contact centers assess live chat agents.

40 minutes

Contact Centers

Recruitment Reinvented: How Sitel Group Reduced Attrition by 45%

with Sitel America’s CEO and Sr. Director of HR.

Information sessions

Live Chat Support Simulation

Thursday, March 11 at 1PM ET / 10AM PT

White papers

How to digitally transform your contact center recruitment process

Discover the four components of contact center digital transformation and reinvent your recruitment.
Contact Centers

The state of diversity recruiting in 2020

Dive into the relevant emerging trends in diversity recruiting throughout every stage of the hiring funnel.

How to win the retail recruitment game

Explore the retail trends and developments that affect your hiring process.

The complete guide to 21st century candidate selection

The benefits of recruitment technology & AI

15 ways to reduce time to hire

Video success stories

How HEMA transformed their candidate selection process.


Albert Heijn empowered store managers to hire 40% faster


Client case studies

How NexRep improved recruiter efficiency by 585% through digital transformation


How Arvato reduced employee turnover by 63%


How KPMG NL transformed its recruitment process and increased the number of female hires by 44%

Professional services

Albert Heijn empowered store managers to hire 40% faster


Product videos

The next-gen chat assessment

McDonald’s candidate experience

Harver’s assessment platform

Press releases

Harver and Sitel Group® Launch Global Partnership to Digitally Transform Recruitment and Employee Experience

The two organizations will present at Call Center Week (CCW) At Home 2021 on January 25

January 21, 2021