Webinars

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Thursday, March 4 at 1pm ET / 10am PT

Retail

Efficiency in Multi-Location Hiring: From ‘apply’ to ‘hired’ in 24 Hours

a round-table discussion on how to streamline decentralised hiring.

Thursday, February 25 at 1pm ET / 10am PT

Contact Centers

Efficiency in Contact Center Hiring: From Street to Seat in 72 Hours

a crash-course to hiring more agents with less effort and in a fraction of the time.

40 minutes

Retail

Retail hiring in 2021: go digital or go home

How leading retailers tackle decentralized hiring challenges in the year to come.

50 minutes

Contact Centers

Contact Center Hiring in 2021

How the world’s largest players prepared their hiring strategy for the new year.

38 minutes

Contact Centers

Next-Gen Hiring: How to select the best live chat agents

Get a look into how the world’s most successful contact centers assess live chat agents.

40 minutes

Contact Centers

Recruitment Reinvented: How Sitel Group Reduced Attrition by 45%

with Sitel America’s CEO and Sr. Director of HR.

57 minutes

Using data to navigate the permanently changed recruitment landscape

Learn how hiring insights can help organizations take control over their hiring process.

31 minutes

Contact Centers

Automate language assessments for offshore customer service agents

The importance and key facets assessing language for non-native speakers.

30 minutes

Contact Centers

The importance of assessing spoken language

How you can future proof your organization by implementing natural language processing.