Why assess Chat Support skills?
With more and more customer interactions happening through online channels, Live Chat Support has become the fastest growing discipline in contact centers around the globe. Traits and skills predictive of success in phone/regular contact center roles are not immediately applicable to live chat support roles. The concurrent nature of the Live Chat Support role puts a larger emphasis on multitasking, typing skills, and language and grammar proficiency. Interdependent traits and skills that require simultaneous assessment in order to be assessed correctly. That’s why we created our Live Chat Support Simulation Module.