Why assess Spoken Language?

Contact centers and BPO organizations are rapidly expanding to offshore locations. When moving operations to non-native English speaking countries, it is important that candidates have the right level of language proficiency to support customers who are native English speakers.

Assessing Spoken Language with Harver

The Harver Spoken Language Assessment presents candidates with speaking tasks similar to what they’d experience in a contact center role. The module is designed to blend an engaging candidate experience with a validated test result, to find candidates with the right level of English proficiency for your clients’ needs.

By combining word selection tasks with snippets of text to measure both language skill and fluency, Harver’s Spoken Language assessment allows you to accurately and efficiently assess a candidate using internationally recognized English Language standards. As with all Harver assessments, the content is fully customizable, allowing you to test with relevant storylines and adjust the difficulty.

Improved Efficiency for recruiters

With the Harver Spoken Language Assessment embedded in your hiring process, your recruiters can shortlist and spend their time with candidates who have the right level of language proficiency.

Fully Customized, Scientifically Validated

In addition to the ability to customize the text snippets for length, difficulty, or with company-specific storylines, Harver’s Spoken Language Assessment can also be tailored for use in different regions by identifying words that are especially difficult to pronounce by candidates in a particular language group.

Internationally Recognized Scoring Standards

Along with a percentile scoring, Harver reports in International English Language Testing System (IELTS) and Common European Framework of Reference (CEFR) standards, allowing you to utilize and share results in the most relevant standard with clients.

Hire the right candidate.

See the platform in action and discover the power of incorporating a chat simulation in your application process.

FAQ

The Harver Spoken Language Assessment analyzes a set of factors that are predictive of fluency and proficiency, including word choice, grammar, pronunciation as well as cadence and pitch. The prompts’ content and difficulty are customized to your roles, and candidate responses are automatically compared to a database of native speakers and scored and ranked using internationally recognized standards, including both The International English Language Testing System (IELTS) and Common European Framework of Reference (CEFR).

The spoken language assessment is useful for predicting performance in any role where fluent or near-native English speaking is a prerequisite for success. Job families that commonly use this assessment include but are not limited to contact center support roles, inbound and outbound sales roles, and telephone answering services. 

The Spoken Language assessment is designed to be accurate in assessing English fluency or proficiency. The benchmark can be adjusted to specifically test difficult words for speakers of a particular mother tongue to improve the quality of the results. Our test was developed and scientifically validated by internationally recognized spoken language testing standards IELTS and CEFR. 

The module can test both pronunciation and fluency; Options include single word testing, sentence pronunciation, word choice selection as well as free response speaking prompts. This allows you to customize the content and difficulty.

Yes, the assessment is fully customizable. You are able to use company or brand specific talk tracks that are relevant to your role requirements, while the assessment uses the candidates responses to score their proficiency and fluency with internationally recognized standards.