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Hiring live chat agents at scale: A playbook

Dive into the rise of live chat, the skills and characteristics of top-performing agents, and how to best assess them to reduce attrition and guarantee top-notch customer service. 

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What's inside

After reading this playbook, you’ll be fully prepared to hire live chat agents and grow your business amidst the changing market landscape. Among other topics, the e-book covers:

Hiring live chat agents at scale: A playbook