More and more consumer interactions are going to online channels, making live chat support the fastest growing business segment for contact centers and business process outsourcing providers (BPOs) worldwide.
Although live chat feels quick and easy on the end of a consumer, it is a challenge for TA leaders. The skills for live chat differ greatly from phone support; Recruitment teams need to be able to identify top candidates at scale while delivering a great experience to thousands, or tens of thousands, of applicants.
In this 20 minute-session, we’ll cover:
Evan Eisenberg
John Collins
Register now for the live event.
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