Analyzing the challenges brought about by the global COVID-19 pandemic and recent social unrest, this whitepaper explores how contact center and BPO recruitment has to change to enable organizations to thrive in the new reality of the near future and beyond.
Recruitment leaders in the BPO and Contact Center industry have been facing many challenges and changes over the past months. If you want to succeed in the period of uncertainty and after, you need to digitize your recruitment to build an agile, future-proof organization.
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