The two organizations will present at Call Center Week (CCW) At Home 2021 on January 25
NEW YORK and MIAMI – January 22, 2021 – High-volume hiring software vendor Harver and Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, today announced their global partnership aimed at digitally transforming Sitel Group’s employee recruitment journey from ‘apply’ to ‘hire’ The global partnership is a result of a successful pilot in the U.S. and Sitel at Home™ operations where attrition decreased by 45% after digitizing the recruitment process through Harver. Sitel Group is now rolling out Harver’s assessment and interview scheduling capability to 26 countries to drive end-to-end digital hiring.
“We have long known that the employee experience is the customer experience and that when you invest in your people, there is a direct correlation to the success of client programs,” said Olivier Camino, Global COO & Co-Founder, Sitel Group. “It’s because of this that we began investing more significantly in our hiring transformation. Through our partnership with Harver, we’ve built a digital hiring process that meets our global standards and local specificities, proving to be a critical asset to Sitel Group’s recruiters.”
Harver and Sitel Group will present their recruitment transformation journey – How Digitizing Hiring Leads to a 45% Attrition Decrease – at Contact Center Week (CCW) At Home 2021, an interactive digital conference seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession. On January 25 from 1:45 to 2:15 p.m. ET. Peter van Spaandonk, enterprise account director at Harver, will present alongside Sally Cornet, senior director, HR for Sitel® North America, during the virtual event.
Enhancing the candidate experience is a key component of Sitel Group’s broader effort to transform the associate journey. As a result, the company’s employee experience program, Sitel® MAX (My Associate Experience), played an integral role in validating Harver’s new live chat assessment, the latest addition to its assessment suite. Members of the global MAX Insiders community participated in data collection and user-testing activities with Harver to help shape the program to what it is today.
“Harver’s philosophy on volume recruitment resonates with Sitel Group’s values and vision when it comes to hiring the right agents at scale,” said Barend Raaff, CEO and Co-Founder of Harver. “By combining assessment technology, automation and business intelligence, Harver transforms volume hiring into a fair and enjoyable experience for hiring organizations and candidates around the world.”
Harver is the leading volume hiring solution, designed to enable digital and fair hiring at scale. Hundreds of innovative companies, including Netflix, Booking.com, Sitel Group and Heineken use Harver to digitally transform their hiring process into an experience recruiters, hiring managers and candidates love. With offices in Amsterdam, New York and London, Harver is disrupting the recruitment industry and providing companies with an intelligent way to evaluate and automate all aspects of candidate selection, while simultaneously fighting unconscious bias in the process. For more information on Harver, visit www.harver.com or follow us on LinkedIn.
About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.
EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.