17 Tools Every Contact Center Needs to Thrive in 2021

Contact center assessments

The world has gone digital, and contact centers and BPOs must go digital too. It’s no secret that the world of customer support has changed in the last year. With more and more consumers turning to support agents for help with online orders, health claims, financial services – to name a few!  But, even before […]

11 of the Best Recruitment Books for 2021

An image of two cartoon figures sitting in front of a large, grey book.

The world of recruiting is always evolving, and this year — faster than ever. Where just a few years ago, it made sense to make hiring decisions based on resumes and cover letters alone, today there are dozens of factors that come into play, and it can be daunting to stay on top of  new […]

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