17 Tools Every Contact Center Needs to Thrive in 2021
The world has gone digital, and contact centers and BPOs must go digital too. It’s no secret that the world of customer support has changed in the last year. With more and more consumers turning to support agents for help with online orders, health claims, financial services – to name a few! But, even before […]
11 of the Best Recruitment Books for 2021
The world of recruiting is always evolving, and this year — faster than ever. Where just a few years ago, it made sense to make hiring decisions based on resumes and cover letters alone, today there are dozens of factors that come into play, and it can be daunting to stay on top of new […]
Emotional Intelligence in the Workplace
Emotional intelligence in the workplace. Learn about emotional intelligence in the workplace and how you can ensure your new hires have it.
What Is a Digital Interview & How Does It Work?
Learn what a digital interview is, from live 2-way interviews to on-demand 1-way interviews.
AI – What’s Next for Video Interviewing Software?
Video interviewing software – what you need to know about AI-powered video interviewing solutions.
How Does Your Candidate Experience Compare? Ask These 5 Questions
How to compare candidates for a job so you can better compete for and hire top talent.
