Sitel reduced employee attrition by 45% through digitizing recruitment

Summary Sitel Group’s 75,000+ employees connect the world’s most notable brands with their customers, 4.5 million times every day, through voice, chat, social media and more.  As a global leader in customer support solutions for over 30 years, they go beyond business process outsourcing (BPO) to assist clients at every stage of the CX journey.  […]

How NexRep improved recruiter efficiency by 585% through digital transformation

Summary NexRep is an innovative, US-based business process outsourcing provider. Since its inception in 2009, the company has been providing services for hundreds of clients including Teladoc, Priceline and Sweetgreen. What sets NexRep apart is their fully virtual workforce of thousands of independent contractors, that operate from 41 states throughout the US. These remote, independent contractors enjoy the […]

How Arvato reduced employee turnover by 63%

Summary Arvato Bertelsmann, a global provider of customer support services – faced high turnover rates in many locations. As this started taking its toll, the organization set out to challenge the belief that these high turnover rates are a necessary evil of the customer service industry. After analyzing exit interviews, the team at Arvato learned […]