How this BPO improved recruiter efficiency by 585% through digital transformation

Summary This BPO is an innovative, US-based business process outsourcing provider. Since its inception in 2009, the company has been providing services for hundreds of clients including Teladoc, Priceline and Sweetgreen. What sets this leading BPO apart is their fully virtual workforce of thousands of independent contractors, which operates in 41 states throughout the US. […]

How Arvato reduced employee turnover by 63%

Summary Arvato Bertelsmann, a global provider of customer support services – faced high turnover rates in many locations. As this started taking its toll, the organization set out to challenge the belief that these high turnover rates are a necessary evil of the customer service industry. After analyzing exit interviews, the team at Arvato learned […]

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