Zappos reached a 97% candidate satisfaction score

The Challenge Zappos is an online apparel and footwear retailer famous for its outstanding customer service, aiming to always ‘WOW’ its customers. For Zappos, there are no limitations to delivering the ‘WOW’. There are no call scripts, no minimum number of calls per rep per day, and call times are unlimited (the longest call took […]

Albert Heijn empowered store managers to hire 40% faster

Summary For over 130 years, Albert Heijn has been the go-to supermarket for millions of people in Europe. With over 1000 locations and more than 80,000 employees, it has a continuous operational challenge — filling all of their vacancies across the country. For the majority of applicants, it’s their first time applying for a job. […]