The importance of assessing spoken language for contact centers and BPOs.
a product webinar by Dr. Ben Porr.
Contact centers and BPO organizations are rapidly expanding to offshore locations. When moving operations to non-native English speaking countries, it is extremely important that candidates have the right level of language proficiency and fluency to support customers who are native English speakers.
In this webinar, we’ll cover:
Barend Raaff – CEO, Harver
Nazy Kerr – Head of Talent, Harver
Robert Szabo – Technical Product Owner, Harver
As IO-psychologist Ben specializes in talent assessment, organizational development and people analytics. As Harver’s VP of People Science he has worked with a wide range of contact centers and BPOs on innovating their candidate selection process.