Global companies will be outsourcing more as a way of cutting down on costs. This will spur demand for offshore contact centers and the BPO industry. With operations in non-native English speaking countries, it is extremely important that candidates have the right level of language proficiency and fluency to support native English speaking customers.
Our speakers will cover:
As IO-psychologist Ben specializes in talent assessment, organizational development and people analytics. As Harver’s VP of People Science he has worked with a wide range of contact centers and BPOs on innovating their candidate selection process.