How to automate language assessments for offshore customer service agents.
a product webinar by Dr. Ben Porr.
Global companies will be outsourcing more as a way of cutting down on costs. This will spur demand for offshore contact centers and the BPO industry. With operations in non-native English speaking countries, it is extremely important that candidates have the right level of language proficiency and fluency to support native English speaking customers.
Our speakers will cover:
This webinar has already aired.
Barend Raaff – CEO, Harver
Nazy Kerr – Head of Talent, Harver
Robert Szabo – Technical Product Owner, Harver
As IO-psychologist Ben specializes in talent assessment, organizational development and people analytics. As Harver’s VP of People Science he has worked with a wide range of contact centers and BPOs on innovating their candidate selection process.