On-demand webinar

How to automate language assessments for offshore customer service agents.

a product webinar by Dr. Ben Porr.

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What you’ll learn

Global companies will be outsourcing more as a way of cutting down on costs. This will spur demand for offshore contact centers and the BPO industry. With operations in non-native English speaking countries, it is extremely important that candidates have the right level of language proficiency and fluency to support native English speaking customers.

Our speakers will cover:

  • The importance and key facets assessing language for non-native speakers;
  • Different ways of assessing language proficiency in a bias-free manner;
  • our spoken language, general language comprehension, and written proficiency tests.

Webinar

Thursday, May 14th

This webinar has already aired.

Supporting Guests:

Barend Raaff – CEO, Harver

Nazy Kerr – Head of Talent, Harver

Robert Szabo – Technical Product Owner, Harver

About the speaker: Dr. Ben Porr

As IO-psychologist Ben specializes in talent assessment, organizational development and people analytics. As Harver’s VP of People Science he has worked with a wide range of contact centers and BPOs on innovating their candidate selection process.

Watch the recording