Automate language assessments for offshore customer service agents

About this webinar

Global companies will be outsourcing more as a way of cutting down on costs. This will spur demand for offshore contact centers and the BPO industry. With operations in non-native English speaking countries, it is extremely important that candidates have the right level of language proficiency and fluency to support native English speaking customers.

Our speakers will cover:

The importance and key facets assessing language for non-native speakers;

Different ways of assessing language proficiency in a bias-free manner;

Our spoken language, general language comprehension, and written proficiency tests.

About the speakers:

Dr. Ben Porr

VP of People Science

As IO-psychologist Ben specializes in talent assessment, organizational development and people analytics. As Harver’s VP of People Science he has worked with a wide range of contact centers and BPOs on innovating their candidate selection process.

On-demand

31 minutes

Supporting Guests:

Barend Raaff

CEO, Harver

Nazy Kerr

Head of Talent, Harver

Robert Szabo

Technical Product Owner, Harver

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