Contact Center Volume Hiring in 2021:

How the world’s largest players prepared their hiring strategy for the new year

About this webinar

The effects of the events of 2020 will echo far into 2021; extremely high volumes, fluctuating client demands and remote hiring are only a few of the challenges BPOs and in-house contact centers will be facing. The world’s leading organizations – such as Alorica, Sitel, and Booking.com – prepared for the new year by accelerating their digital transformation and fully digitizing their recruitment process. In this webinar, we will show you what steps they took and the technology that enabled them to be ready for whatever 2021 brings. After this webinar, you will:

Know how to deal with extreme candidate volumes;

Be able to build an agile, end-to-end digital recruitment process;

Know what being fully in control of your recruitment pipeline looks like;

Be ready for whatever 2021 throws at you.

About the speakers:

Linn Hadenius

Sr. Consultant of People Science, Harver

As a Senior Consultant of People Science, Linn has worked with the world's largest contact centers and BPOs to digitally transform their hiring process.

Barend Raaff

CEO, Harver

Barend is Harver's co-founder and CEO. A true digital innovator who is on a mission to change recruitment.

On-demand

50 minutes

Supporting Guests:

Caitie McCollow

Host

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