The always-digital and always-on consumer has given rise to chat support, making it the fastest-growing division for many contact centers. However, the way chat agents are being assessed and selected is outdated and inefficient. It’s time to bring the assessment of chat agents into a new reality. One that is fast, digital-first, and future proof.
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As Harver's global VP of People Science, Dr. Ben Porr has worked with the world's largests contact centers and BPOs to digitally transform their hiring process. Ben specializes in talent assessment, organizational development and people analytics.