The 2021 Guide to Contact Center Volume Hiring

In most contact centers, recruiters spend endless hours managing job requisitions and processing applications. The pandemic has added a new layer of complexity, making hiring even more challenging. In this white paper, we explore the technology that can help you streamline your recruitment and the benefits that come with digitally transforming your hiring process.

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What's inside

2020 was a pivotal year for the contact center industry, which saw not only a large-scale transition to work from home, but also increasing client demand in many sectors and rising applicant volumes. These changes have created a need to quickly and efficiently recruit more agents than ever, in a remote environment – a task that many contact centers weren’t prepared for.

In this white paper, we explore:

The 2021 Guide to Contact Center Volume Hiring