The better and faster way to hire, develop, and mobilize talent .
BPOs and contact centers need the confidence to provide excellent service at the drop of a hat. But traditional, inefficient talent acquisition approaches impede that agility. The process takes too long and requires too much effort – and it’s difficult to quickly determine whether candidates actually have the skills and attributes to perform their specific job responsibilities. Harver offers a solution proven to address these issues and maximize your agility.
63%
Decrease in
employee turnover
73%
Decrease in
time to hire
94%
Candidate
satisfaction score
With Harver’s hiring solution for BPO and contact centers, you’re better equipped to pursue your most critical needs – whether it’s providing multichannel support or broadening your skills base to take on a wider range of assignments. Harver enables you to keep candidates engaged, assess for the behavioral and language skills they need to be successful, match candidates to the right roles, and leverage one-way, automatic interviewing for speed. It’s seamless for you and your candidates – and the data you get in real time helps optimize your hiring process at every step.
Providing your BPO or contact center candidates with a realistic job preview allows them to fully understand the role before they’re hired. Add a few questions to the job preview to assess how well they’re suited for the role, and you’ll both feel confident that you’re making the right decision. You can even test for fluency in 29 languages, as well as ensuring a remote candidate’s computer proficiency and Internet speed. You can move fast globally and feel confident that you’re hiring the right candidate for each role.
Harver’s talent solutions are backed by 35 years of science. We compare objective data from your candidates with scientifically validated BPO or contact center job profiles to predict role fit, giving clear decision support to hiring managers. You can even see if a candidate is a good fit for another open role.
If you’re hiring globally, you need a global solution that overcomes all obstacles. Harver uses validated matching data to winnow the field, then auto-selects high-potential candidates and automatically schedules interviews.
Harver makes interviewing scalable – from anywhere in the world – with one-way virtual interviewing and no recruiter coordination necessary. Live interview data support enables the right decisions.
Scale your organization and broaden your service offerings without scaling your recruitment team. Harver supports hiring managers – wherever they are – to enable split-second hiring decisions.
Real-time analytics – at every step of the hiring process – keep you in control. Whether you’re targeting specific regions, seeking new skill sets, or bringing on work-from-home (WFH) staff, our enterprise-grade analytics suite, Harver Insights, provides you with all the data you need to run an efficient process and optimize it over time.
For BPO and contact center organizations, client demand can spike overnight – and you need to be able to respond with confidence. Harver gives you unprecedented recruitment agility, enabling you to scale your workforce up or down – or to build out new service offerings – at the push of a button.
Employee turnover is a problem that’s exacerbated when candidates don’t know enough about what the job entails. That’s especially challenging if you’re hiring globally or building WFH staff. Harver’s realistic job preview enables candidates to self-select, while simultaneously providing you with best-fit candidates based on data. This unique two-way matching methodology drastically decreases employee turnover.
With Harver, you can create realistic job previews targeting specific BPO needs – such as a live chat support simulation – that let you see how candidates will likely perform on the job. You can measure their skills, characteristics, and traits to see more clearly which candidates are best suited for each position.
As a BPO or contact center, your business performance is directly linked to your staffing situation. As you seek to broaden your team’s skill set, our Business Intelligence suite, Harver Insights, keeps you continuously abreast of your core KPIs throughout the hiring process.
See how you can build both your team and the skills you offer to your clients.
Ready to serve you with our full suite of talent solutions and a fresh look!
