Read the 2025 Contact Center Hiring Guide. Know which customer service skills to identify and how to assess them fast. Hire CSRs fast and cut attrition.
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Checklist for Choosing a Hiring Assessment Solution
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How Predictive Assessments Revolutionize Your Recruitment Process
Learn how predictive pre-hire assessments attract, engage, and identify top talent better. Improve time to hire 50% and retention 30%.
Assessments
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4 Proven Methods to Hire for Quantity and Quality
Hiring the right candidates, quickly, is critical for business success. Learn 4 proven strategies to hire at scale while maintaining quality.
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Contact Center Trends Report: Exceeding Customer Expectations
Contact centers are under pressure to meet customer expectations. New research shares trends and actionable insights to help enhance performance and customer satisfaction.
Contact Centers
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Using AI to Debias Talent Decisions
Think AI has to be biased? Get the truth for talent professionals – AI can be DEBIASED and even used to DEBIAS other tools. Get your whitepaper now.
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The 1-2-3’s of Talent Strategy: Simple Steps for Data-Driven Decisions
Data-driven recruiting strategy: How to start with recruiting analytics. Get free whitepaper to make data-driven decisions for effective and efficient processes.
Data-Driven Recruitment
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2024 HR Trends: How to Adapt to AI, Volatility & More
Get ahead with 2024’s top HR trends. Grab our whitepaper with tips on adopting AI in HR, overcoming uncertainty and a tight labor market, and more.
HR
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5 Campus & Early Career Recruiting Trends For Top-Of-The-Class Success
2024’s top Gen Z and employer trends. Get this campus and early career recruiting whitepaper to learn how to differentiate your brand, close soft skill gaps, and more.
Hiring Graduates
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4 Winning Tactics For Retail And Hospitality Recruitment
Recruiting for retail or hospitality roles? Grab our whitepaper for 4 proven tactics to compete for – and win over – in-demand front-line workers.
Hospitality
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Soft Skills: Your Competitive Workforce Advantage
Hard skills vs soft skills? Assess both for success. Download our whitepaper for a soft skills list and your guide on how to capture soft skills data.
Internal Mobility
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Stay Compliant, Stay Legal: Ensuring All References Are Asked The Right Questions
Ensure compliance when checking references, with Harver Reference – the #1-rated reference checking solution.
Reference Checking
Opinion articles
Opinion
5 Takeaways from Our Dynamic Success for Talent Leaders Webinar
Keith Leong
Opinion
Volume Hiring in Hospitality: 3 Trends That Are Here to Stay
The younger generation has seen the effects of a pandemic economy on restaurants and hospitality and are weary of starting their career in what they consider a volatile industry.
Harver Team
Opinion
4 Trends Shaping Contact Center Volume Hiring in 2022
There’s a lot going on in the contact center industry right now, and 2022 is set to be another interesting year for recruitment teams in this space.
Harver Team
Opinion
Retail Volume Hiring Trends to Watch Out for in 2022
From recruitment agility to hiring for skills, here are the trends that will shape the retail volume hiring landscape in 2022.
Harver Team
Opinion
The Hourly Hiring Crisis Is a Process, Not a People, Problem
For the first time since 2008, volume is missing from high-volume hiring, leaving most organizations using traditional recruitment strategies unprepared.
Chris Pateman
Opinion
The Big, Ugly Elephant in the D&I Room
There are hundreds of articles written about diversity and inclusion and everyone talks about gender and age discrimination, but in the D&I room, there’s one bigger, uglier elephant that no one likes to talk about: name bias.
