Zappos reached a 97% candidate satisfaction score

The Challenge Zappos is an online apparel and footwear retailer famous for its outstanding customer service, aiming to always ‘WOW’ its customers. For Zappos, there are no limitations to delivering the ‘WOW’. There are no call scripts, no minimum number of calls per rep per day, and call times are unlimited (the longest call took […]

Outmatch is now part of Harver

Ready to serve you with our full suite of talent solutions and a fresh look!