Sitel reduced employee attrition by 45% through digitizing recruitment

Summary Sitel Group’s 75,000+ employees connect the world’s most notable brands with their customers, 4.5 million times every day, through voice, chat, social media and more.  As a global leader in customer support solutions for over 30 years, they go beyond business process outsourcing (BPO) to assist clients at every stage of the CX journey.  […]

Zappos reached a 97% candidate satisfaction score

The Challenge Zappos is an online apparel and footwear retailer famous for its outstanding customer service, aiming to always ‘WOW’ its customers. For Zappos, there are no limitations to delivering the ‘WOW’. There are no call scripts, no minimum number of calls per rep per day, and call times are unlimited (the longest call took […]