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17 Tools Every Contact Center Needs to Thrive in 2021

Contact Centers

Jan 12, 2021

Phone vs. Live Chat Support: The 7 Skills Chat Agents Need and How to Assess Them

Contact Centers

Dec 22, 2020

How to Use a Contact Center Simulation Test to Deliver the Best Candidate Experience

Contact Centers

Nov 18, 2020

How to Hire Hourly Workers: 9 Tips for Success

Contact Centers

Oct 22, 2020

A Guide to Language Assessment in Recruitment

Recruitment Inspiration

Oct 01, 2020

5 Advantages of Using Job Simulations For Hiring Contact Center Agents

Recruitment Inspiration

Sep 15, 2020

7 Essential Tips for Hiring Live Chat Agents

Contact Centers

Aug 25, 2020

9 Tips for Measuring and Assessing Soft Skills in Your Contact Center Hiring Process

Recruitment Inspiration

Jul 30, 2020

Contact Center Hiring: How to Excel Post-COVID-19

Recruitment Inspiration

Jul 16, 2020