How Sitel reinvented its recruitment process

About this webinar

As part of a company-wide digital transformation strategy, Sitel completely overhauled its hiring process. The goal? To build an end-to-end digital hiring process, decrease attrition, and be ready for whatever the future would bring. 

With the new process in place – and the current pandemic as the ultimate test of its resilience – Sitel is ready to share this new process and its results with the world. Sitel’s leadership will lift the veil and give attendees a unique behind-the-scenes look into their new hiring process and their plans for the near future.


40 minutes

Supporting Guests:

Peter van Spaandonk

Account Director, Harver

Dr. Ben Porr

VP of People Science at Harver

About the speaker:

Mike Small

Mike Small is Sitel Group’s CEO of the Americas and is responsible for all functional aspects of the group’s Americas’ organization. In his previous role as CCO, Mike led the Americas’ Account Management team to significantly improve business growth for clients and help drive strategic value across all industries and verticals.

About the speaker:

Sally Cornet

As the HR Leader for Sitel North America, Sally Cornet, believes a well-balanced company ecosystem creates long term success and profits for all company and community stakeholders. Prior to Sitel, Sally led HR teams at tech, retail, service and BPO companies including American Express, Starbucks, Teleperformance, Best Buy and Target Stores.

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